Returns
If it is agreed that the goods are to be returned:-
a) a goods return number obtained from the seller must be clearly shown on the returned parcels.
b) The buyer will be liable for the cost of remedying any damage to the goods returned where such damage has, in the opinion of the seller, been caused by the goods being inadequately packaged by the buyer or through the buyers fault.
c) The seller reserves the right to make a handling / return charge to cover transport costs on goods, which are returned if they were ordered in error or are no longer required. If the goods are faulty or being returned then the restocking charge will not apply.
If you have ordered goods and do not require then for any reason then the buyer will be responsible for the return charge of the item. If the item is a bespoke order then we cannot strictly accept any returns even if the item has not be received by the buyer. If the item has not been despatched then the customer will be liable for 50% of the item cost.
If you are a consumer you have the right, in addition to your other rights, to cancel your contract within 14 working days of receipt of the relevant product(s). You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey.
